Tech Trendsetters share their best advice for emerging industry leaders

As the housing industry continues to evolve at the speed of technology, staying ahead requires more than just keeping up with the latest tools — it takes vision, adaptability and a focus on real impact. To celebrate the 2025 Tech Trendsetters awards, we asked past honorees to share their best advice for leaders entering the industry. From keeping customer outcomes front and center, to embracing flexibility in the age of AI, to choosing technology that simplifies rather than complicates, their insights reflect the mindset that defines true innovation. Nominations are open for the 2025 Tech Trendsetters award now through Sept. 30. Click here to nominate a tech leader. “Leaders should stay focused on outcomes rather than just outputs. It is easy to get distracted by trends, internal noise or shifting priorities, but every great product, company and leader succeeds by keeping outcomes front and center — real-world, customer-centric results that move the needle. In mortgage lending and appraisal tech, this means asking whether the technology is truly reducing risk, speeding up processes, and improving borrower and appraiser experiences. A tool that doesn’t deliver these outcomes is simply adding noise.” — Gareth Borcherds, Managing Director at Jaro “My best advice is to have a clear vision of what your end goal looks like — where you’re headed — and have some malleability in how you get there. With the rapid pace of change in AI, your technical strategy and execution may evolve as new technologies emerge. Having a solid goal in mind, but not being afraid to adjust the way it’s achieved, allows you to make progress while taking advantage of the rapid innovation happening right now with AI.” — Arvind Mohan, CEO at Kiavi “Don’t chase every shiny new tool. Start simple and focus on tools that solve real problems for your team. The best tech should feel seamless and make your day easier, not add more work.” — Chris Harrington, CEO and co-founder at Usherpa “Surround yourself with technologists who are ‘applied learners.’ Information technology evolves extremely fast, and you need a team of people who are constantly learning new technology and who understand that in our industry, technology exists to serve a business purpose. These ‘applied learners’ are passionate about applying the technology to help drive business value, to help us grow revenue, reduce expense and ensure regulatory compliance.” — Sundeep Mathur, vice president of fintech business at Tavant